Report a Security Incident

Last updated: May 6, 2026

CruxOCM takes the security of our products, platforms, and websites seriously. This page covers incident reporting and our organizational security program — distinct from our marketing Safety and Security page.

What is a security incident?

A security incident is any attempted or actual unauthorized access, use, disclosure, modification, or destruction of information. This includes interference with information technology operation and violation of corporate policy, or regional laws or regulations.

Examples of security incidents include:

Computer system breach
Unauthorized access to, or use of, systems, software, or data
Unauthorized changes to systems, software, or data
Loss or theft of equipment storing institutional data
Denial of service attack
Interference with the intended use of IT resources
Compromised user accounts

It is important that actual or suspected security incidents are reported as early as possible so that CruxOCM can limit the damage and cost of recovery. Include specific details regarding the system breach, vulnerability, or compromise of your computer and we will respond with a plan for further containment and mitigation.

How to report a security incident

Email: security@cruxocm.com

Important: If the incident poses any immediate danger, contact info@cruxocm.com.

Information to include in the report

Your name
Department
Email address
Telephone number
Description of the information security problem
Date and time the problem was first noticed (if possible)
Any other known resources affected

What should I do if I suspect a serious security incident?

A security incident is considered serious if CruxOCM is impacted by one or more of the following:

potential unauthorized disclosure of sensitive information
serious legal consequences
severe disruption to critical services
active threats
is widespread
is likely to raise public interest

If you know or suspect that the compromised system contains sensitive data, please take these steps:

Do not attempt to investigate or remediate the compromise on your own
Instruct any users to stop work on the system immediately
Do not power down the machine
Remove the system from the network by unplugging the network cable or disconnecting from the wireless network
Report the incident using the instructions above

In the case of a serious incident, please be aware that continued interaction with a compromised machine can severely affect later forensic analysis.

How do I report computer or network misuse?

A security incident may also refer to the inappropriate use of CruxOCM products. Common violations and examples of misuse include:

Communications for commercial or political marketing purposes
Email spam
Copyright infringement allegations
Breach of private corporate data or Intellectual Property Rights

Organizational security

Information Security Program — We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Third-Party Audits — Our organization undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing — We perform an independent third-party penetration test at least annually to ensure that the security posture of our services is uncompromised.
Roles and Responsibilities — Roles and responsibilities related to our Information Security Program and the protection of our customers’ data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training — Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
Confidentiality — All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background Checks — We perform background checks on all new team members in accordance with local laws.

Cloud security

Cloud Infrastructure Security — Client product services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security. Databases for those services are located in the United States. This marketing website is hosted on Google Cloud (GKE).
Encryption at Rest — All databases are encrypted at rest.
Encryption in Transit — Our applications encrypt in transit with TLS/SSL only.
Vulnerability Scanning — We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring — We actively monitor and log various cloud services.
Business Continuity and Disaster Recovery — We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Incident Response — We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access security

Permissions and Authentication — Access to cloud infrastructure and other sensitive tools is limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies.
Least Privilege Access Control — We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews — We perform quarterly access reviews of all team members with access to sensitive systems.
Password Requirements — All team members are required to adhere to a minimum set of password requirements and complexity for access.
Password Managers — All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and risk management

Annual Risk Assessments — We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management — Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@cruxocm.com.

CruxOCM
PO Box 15162 RPO Aspen Woods
Calgary AB T3H 0N8
Email: info@cruxocm.com